Performance Measurement and Balance Scorecard

Event information
Venue:FIU @ I-75 1930 SW 145th Ave, Room 427, Miramar, FL 33027



Performance Measurement is the primary objective of this training session, to clarify key concepts in performance measurement and to begin building skills and confidence in the development and use of performance measures. Participants will be able to understand the importance of performance measurement, develop an appreciation of the managerial value of various types of measures and an ability to judge the relative value of various sets of measures, be able to develop useful performance measures, understand how performance measures can be incorporated into existing or upgraded management processes and become aware of the principal sources of performance data and likely sources of resistance to performance measurement and strategies for dealing with that resistance.

Most of us have heard some version of the standard performance measurement clichés: “what gets measured gets done,” “ if you don’t measure results, you can’t tell success from failure and thus you can’t claim or reward success or avoid unintentionally rewarding failure,” “ if you can’t recognize success, you can’t learn from it; if you can’t recognize failure, you can’t correct it,” “if you can’t measure it, you can neither manage it nor improve it," but what evades many of us is the easy path to identifying truly strategic measurements without falling back on things that are easier to measure such as input, project or operational process measurements.

Balance Score-carding is designed to give practitioners the tools and skills they need to help their organizations increase focus on strategy and results, improve organizational performance by measuring what matters, align the work people do on a day-to-day basis with strategy, focus on the drivers of future performance, improve communication of the organization’s Vision and Strategy, and prioritize in tough economic times.

Learning Outcomes:

  • Increase focus on strategy and results
  • Improve organizational performance by measuring what matters
  • Align the work people do on a day-to-day basis with strategy
  • Focus on the drivers of future performance
  • Improve communication of the organization’s Vision and Strategy
  • Prioritize in tough economic times


Dr. Kroll joined the Department of Public Administration as an assistant professor in August 2013. Prior to joining FIU, he was a post-doctoral researcher at the University of Potsdam (Germany) from which he received his Ph.D. in public administration in 2012 and his MPA in 2008. Dr. Kroll is also an affiliated research fellow at the Center for Organizational Research & Design at Arizona State University. His research interests are public management and organizational behavior, specifically focusing on the roles of performance information, strategy, leadership, and motivation. Much of his work has been devoted to the study of performance management systems and managerial data use at the local, state, and federal levels of government in the United States and Germany.

He has received several awards, including ASPA’s Joseph Wholey Distinguished Scholarship Award, the Academy of Management’s Carlo Masini Award for Innovative Scholarship, and FIU’s Top Scholar Award. His research has been published in the American Review of Public Administration, International Public Management Journal, Public Administration, Public Administration Review, and Public Performance & Management Review.