Customer Service Essentials
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| Venue: | FIU Downtown Brickell, 1101 Brickell Avenue, S226, Miami, FL 33131 |
We are presently in an era when our customer service initiatives are becoming the breaking symbol of success or failure for our respective agencies. The Metropolitan Center understands this important fact. We are providing this four hour session on “how to master your skills in customer service” to better equip you or your staff in this demanding field.
By the end of this session, you will be able to:
Identify the internal and external customer and recognize and avoid “emotional leakage,” begin a service interaction that demonstrates eagerness to serve, demonstrate that they value both the internal and external customers., demonstrate good listening skills and customer focused communication skills, effectively handle different customers, such as the friendly person, the angry person, and the threatening person, solve customer problems more effectively identify your part in the service chain and its importance to them, their department, and the organization, understand how your position or job function impacts customer satisfaction, identify specific customer needs that they and the organization fill, etc.
