Business and Telephone Etiquette: Modern Manners for Today’s Business World and Beyond!

Event information
Venue:FIU @ I-75 1930 SW 145th Avenue Miramar, FL 33027


Have you ever felt awkward in a business situation because you simply did not know how to respond? Come to this one day (four hour) session to learn more about what is proper and expected of you. Image In an era when companies are competing on the basis of service, manners are much more than a social nicety; they are a crucial business skill. In fact, good manners are good business. This no-nonsense “manners reference” refreshes participants on everyday etiquette and makes sure they are on their best behavior. It provides quick guidance on such pertinent and timely topics as: telephone, e-mail, and Internet etiquette, table manners, grooming and business dress, written communications, gift giving, resumes and interviews, making introductions, public speaking, networking, etc.

Class Learning Objectives:

  • Learn how to behave in various business situations
  • Gain understanding of how you are perceived based upon your behavior
  • Learn how to establish proper meeting etiquette
  • Tips for positioning people to come prepared to add value to your meeting
  • How to balance the contributions of attendees
  • Proven methods to lead a meeting to keep it on topic and avoid going over schedule
  • Rules of thumb for using the right format and tools for effective decision making
  • Ways to work with functionally diverse teams
  • Different approaches for leading formal and informal meetings