Office Professionalism

Event information
Venue:FIU Downtown Brickell 1101 Brickell Avenue, FDBS 226, Miami, FL 33131



Are your appearance and/or behavior sending the wrong message to co-workers and/or clients about you? What image would you like to project to your supervisor and your peers? Looking and acting your best exudes a positive image. Presenting yourself with confidence and displaying proper office etiquette is essential to your professional development. How you dress, talk, and act can change the way others see you and influence the way you see yourself. Whether you are interacting with internal or external customers, maintaining a high level of professionalism is very important.

Part I, learning outcomes:

  • Create and project a highly professional image and choose appropriate casual attire for the office
  • Cultivate and contribute to a professional office environment
  • Make a great lasting impression internally and externally
  • Stay positive and self-motivated every day
  • Understand differences in the needs of internal and external customers
  • Learn how to create a team atmosphere and work as a team member
  • Work effectively with different personality types and work styles
  • Learn how to develop effective service-based values, skills and image
  • Learn skills that can improve communications focused on service issues
  • Demonstrate effective telephone techniques and manners in order to improve image, satisfaction and personal effectiveness

During part two, creating a positive external image begins internally so invest in your employees! This course will train support staff personnel to be more professional, thus more effective on the job. It focuses on the development of self-awareness of one’s personal strengths and weakness, understanding of the work environment and cultures, as well as one’s role on the organization.

Part II, learning outcomes:

  • Understand your work environment and role/job skills
  • Gain awareness into your career goals
  • Assess your personal strengths and weakness and how to develop your potential
  • Learn how to cope with changing work environments
  • Develop your self-esteem and confidence
  • Learn how to work as a team member and its importance to your success

Topics Include:

I. Dress Code Etiquette

  • Explain what it means to dress professionally
  • Understand why it is important to dress professionally
  • Recognize the difference between business casual and business professional
  • Understand how to avoid business unprofessional
  • Recognize professional colors to incorporate into your clothing
  • Understand the rule of five in regards to jewelry
  • Identify appropriate makeup, hair, and fragrance usage

II. Communicating With Diplomacy and Finesse

  • How strong interpersonal skills will magnify your personal power dramatically
  • Words and phrases that will get you in trouble every time – and better options to replace them
  • Where communication typically breaks down between people
  • Damage control strategies for getting your foot out of your mouth when you’ve made a statement you regret

III. Creating the Image of a Professional, Powerful Communicator

  • Take advantage of your personal strengths and communication pluses
  • Avoid speaking habits that automatically brand you as a “lightweight”
  • Tips for controlling your body language and gestures to communicate the message you want
  • How to appear poised and confident even when you’re not

IV. Listening Skills That Can Double Your Communication Effectiveness

  • Listening: the most powerful – and underused – communication tool
  • When silence is power: how to use it to gain information from others
  • What to do when the person you’re listening to just can’t seem to get to the point

V. Communicating With Tact in Difficult Situations – and With Difficult People

  • How to deal verbally with backstabbing, ridicule, and the aggressive tactics of others
  • What to do when you’re challenged or put down in front of others
  • Tips for quickly defusing explosive or tense situations

I. How to Build Rapport, Strengthen Work Relationships, and Achieve Respect

  • Smart ways to build strong and supportive alliances with other departments
  • Develop critical rapport builders that help you connect with others immediately
  • Make sure you get credit for your contributions – 6 ways to toot your own horn without bragging
  • Recognize and tap into the informal channels of information

VII. SPECIAL SECTION: Exuding Professionalism in Your Writing – Even E-mails!

  • Why a casual tone is key to today’s business communication – and tips for achieving it
  • Avoid the most common mistakes made in writing e-mails and memos
  • E-mails: the importance of accuracy and professional tone even in informal correspondence and messages

VIII. Communicating to Persuade and Influence

  • Tips for presenting your point of view in a way that will generate respect
  • Negotiation strategies the pros rely on for success
  • When they just won’t see it your way: understanding your options