Performance Management: Developing Skills in Performance Diagnosis, Analysis, and Scorecarding

Event information
Venue:FIU I-75 1930 Southwest 145th Avenue Room 427 Miramar, FL 33027


Measures that drive performance!


Today, stakeholders and funding organizations expect managers in public and nonprofit organizations to achieve the best results with the fewest resources. This workshop will teach you the essential skills to manage and improve the performance of your team, department, or organization. You will learn how to systematically diagnose performance issues, analyze performance data using MS Excel, conduct strategic planning, and build a Balanced Scorecard specific to your work context. The workshop will also provide an overview of the most current performance management reforms, draw out lessons from best practices, and critically reflect why reforms often disappoint. The workshop will offer ample opportunities for you to exercise new skills through case studies and group discussions. Learning Outcomes:

  • Increase focus on strategy and results
  • Improve organizational performance by measuring what matters
  • Align the work people do on a day-to-day basis with strategy
  • Focus on the drivers of future performance
  • Improve communication of the organization’s Vision and Strategy
  • Prioritize in tough economic times


Dr. Kroll joined the Department of Public Administration as an assistant professor in August 2013. Prior to joining FIU, he was a post-doctoral researcher at the University of Potsdam (Germany) from which he received his Ph.D. in public administration in 2012 and his MPA in 2008. Dr. Kroll is also an affiliated research fellow at the Center for Organizational Research & Design at Arizona State University. His research interests are public management and organizational behavior, specifically focusing on the roles of performance information, strategy, leadership, and motivation. Much of his work has been devoted to the study of performance management systems and managerial data use at the local, state, and federal levels of government in the United States and Germany.

He has received several awards, including ASPA’s Joseph Wholey Distinguished Scholarship Award, the Academy of Management’s Carlo Masini Award for Innovative Scholarship, and FIU’s Top Scholar Award. His research has been published in the American Review of Public Administration, International Public Management Journal, Public Administration, Public Administration Review, and Public Performance & Management Review.