Survey and Opinion Research
The Metropolitan Center conducts quantitative and qualitative public opinion research, including surveys, focus groups, one-on-one interviews and mystery shops. These services are aimed at giving local governments, community organizations, and business establishments an understanding of general public policy issues, and aim to assist them in their efforts to improve customer service and satisfaction. As part of the strategic planning process, projects are articulated with Local Government Planning and Management services and Training sessions to ensure the analysis and execution of the study.
The Center has conducted a number of statewide, regional, and county-wide telephone polls, and also has experience in conducting paper-based and online surveys. One of the Center’s main advantages is its extensive experience in conducting behavioral research in South Florida in English, Spanish and Creole. For more information, please contact Dr. Maria Ilcheva at 305-779-7872 or via firstname.lastname@example.org.
The Metropolitan center offers to companies and organizations the opportunity to conduct Public Opinion services to evaluate different aspects such as employee's reviews and experiences.
The Metropolitan Center's Performance Evaluation Division is leading the way in the development of comparative measures to assess the effectiveness of local government institutions and non-profit organizations.
Since 2004 the Metropolitan Center performs annual research studies on topics like hurricane preparedness, with statewide polls and forum groups for example.